1
Amigo Tours
Tour operator
😠 Today I can't began to describe what I felt that day and how my husband and I were treated. We were promised a English tour guide but the lady spoke what seemed to be scripted and limited English if she spoke to us at all! We were left without directions for our first tour police had to tell us whe...
4.50 (2.5K reviews)
3
Total Snorkel Cancun
Tour agency
👍👍 This was amazing, we had the best time. Moyes (apologies for the spelling) was INCREDIBLE. He helped us see turtles, sting rays and lots of pretty fish. I booked my excursion through viator who gave us some troubles and total snorkel said no worries, kept us on track and made the experience unforget...
4.60 (564 reviews)
4
Olympus Tours
Tour agency
😠 All I have to say is they don't communicate and worst of all at 230 in the morning they never showed up to bring our group to the airport they have yet to respond to any of us. They left us at the resort we had to call a taxi an hour later just to get to the airport. Were going to request for a full...
4.60 (431 reviews)
5
My Cancun Tours
Sightseeing tour agency
😠 Absolute scam of the company avoid at all costs, we were scammed by them, we reported them to authorities , not replying email, authorities didn't even recognise the adress they are based on. Avoid! AVOID!
After we paid by card through phone our bank card details were stolen they attempted to make...
4.30 (362 reviews)
6
México Destinos
Travel agency
😠 We had booked a daytrip to Teotihuacan, received a voucher which clearly said that we'd be picked up in our hotel ....but they never showed up. After long phone calls and discussions with their call center, I gave up. Not reliable and not pleasant to communicate with.
4.40 (337 reviews)
7
Xcaret Xailing
Transportation service
👍👍 Xcaret ferry crossing to Isla Mujeres, is the new service of Xcaret group, they are located just at bridge were escenic xcaret tower is, or same as pirate ships show depart. At hotel zone of cancun.
The price is same as ultramar ferry, departs each hour, last one at 7 pm.
They have big parking place...
4.80 (292 reviews)
8
Cancun Adventure Tours
Tour agency
😠 Do not use this company! They sent us a pick up time and location and then didn’t show. After contacting them, they said they tried to pick us up from our hotel while the “pickup instructions” on the email they sent listed a different hotel. We paid a taxi to get there. They refused to send someo...
4.10 (283 reviews)
9
Cancun Discounts Tours
Tour agency
👍👍 The airport transfer and excursion were the best deals I found online. The drivers were really nice. I felt like I got a lot of really good history information on the Chichen itzá tour . I will definitely go back again.
4.20 (258 reviews)
10
Cancun Jungle Tours
Tour operator
👍👍 We took a speed boat tour today. Gustavo helped us book the ticket. We called a day earlier and he communicated all the way with us. He was just awesome. Ask for him!!
We got lucky with a solo tour and it was amazing. Our guide Noel was amazing. He even gave us extra time. Driving the boat was so e...
4.60 (152 reviews)
11
ScubaCaribe - Diving & Water Sports
Diving center
👍👍 Although this says for water sports - we did do jet ski right outside our resort at Riu Palace Las Americas. We also booked here for our excursion for ATVs, ziplining and jumping in the cenote river at Jungle Kingdom.
Our first time for all adventure - it was thrilling! We had so much fun! Definite...
3.90 (134 reviews)
12
Go Kayak Cancun
Canoe & kayak tour agency
👍👍 A breathtaking perspective on a place often overlooked. Among the hubbub of all the tourist attractions in Cancun, little is more impressive than the mangrove forest nestled right by the hotel zone. Filled to the brim with life, go kayak allowed me to experience firsthand the wonders of the brackish...
5.00 (128 reviews)
14
Dancer Cruise Cancun
Tourist attraction
👍👍 Such an incredible cruise! The staff were so friendly, knowledgeable and such a fun time! The food was great! Tasty and filling.
The drink were good and had gast service.
The staff encouraged us with choreographed dances, contests and conga lines!
The snorkeling was incredible and pretty easy for be...
4.30 (101 reviews)
15
Isla Mujeres Catamaran Tour by Islander
Tour agency
😠 Horrible service! A real rip-off for what you get in return. A couple with 2,000 pesos ( the cost of the trip for 2) can do much more than what Islander will offer you! There is NO breakfast as advertised and the open bar is just jugs of watery cocktails and some big bottles of sodas poured in plast...
3.90 (71 reviews)
16
Travel Agency Lumaale
Tour agency
😠 Called in the night in advance to make sure they were coming at a specific time and again in the morning. They assured that a chofer was coming at 12:15 pm, around 12:30 we called to find out what was happening and they said they messed up and couldn’t get someone to pick us up for another 30 to 45...
4.50 (67 reviews)
17
Cancún Private Tours. Make Your Own Tour
Sightseeing tour agency
👍👍 Nefi was extremely flexible to work with and great tour guide. My wife and I wanted to do the sunrise tour for our honeymoon but because of COVID that was no longer offered so Nefi worked with us to design a complete itinerary at a steep discount. We got to go to Chichen Itza in the morning right at...
4.90 (62 reviews)
18
Brasileiros em Cancun
Tour agency
😠 It wasn't good, they didn't give us information about what we needed to buy to use in the parks and we had to buy it on the spot paying much more. We bought tours with them, but what made me most upset was the dolphin tour, on the banner it says food included, but on the boat I had to pay and after...
4.80 (40 reviews)